Types of therapeutic communication

Answer 1

· Active Listening: being attentive to what client is saying both verbally and nonverbally. SOLER is part of active listening.

· Sharing Observations: conveys concern and interest to the client be taking note of their behavior (how they look, sound or act).

· Empathy: ability to understand and accept another person's reality, to accurately perceive feelings, and to communicate this understanding to others.

· Sharing Hope: communicating a sense of possibility.

· Sharing Humor: to bring hope and joy to the situation.

· Sharing Feelings/emotions: assisting clients to share feelings by making observations, acknowledging feelings, encouraging communication, giving permission to express negative feelings and modeling healthy emotional self-expression.

· Using Touch: hand to body contact to convey affection, emotional support, encouragement, tenderness, and personal attention.

· Using Silence: the therapeutic technique of silence is the deliberate lack of verbal communication for a therapeutic purpose.

· Providing Information: telling others what they need or want to know

· Clarifying: checking to see if your understanding is accurate.

· Focusing: used to center on key elements or concepts of a message; used to guide direction of conversation to an important area.

· Paraphrasing: restating another's message more briefly and in your own words; lets another know you are actively seeking understanding of what they are saying.

· Asking Relevant Questions: to seek information

o Open-ended questions: to allow client to take the lead in the conversation and give information

o Focused questions: used when more specific information is needed in an area.

o Closed-ended questions: elicit a yes, no, or one word response. Most often they block communication, but can be useful when conversation gets off track.

· Summarizing: concise review of key aspects of the communication

· Self-Disclosure: sharing personal experience with another to show you understand their experience (Remember this is not intended to be "about " you)

· Confrontation: direct confrontation to help person be aware of inconsistencies in his/her feelings, attitudes, beliefs, or behaviors