What are Roles of customer care executive?

Answer 1

A customer care executive is one who essentially belongs to an organisation or service center and works as a bridging force between the customer and the organisation. He tries to meet the needs of the customer within the ambit of the management. By his work the organisation should get pleased because the customer is happy and the customer becomes happy when his querries or problems are solved by the organisation delivering the goods/service.

Answer 2

The work of a customer care executive is to implement techniques to the sales team to achieve quality customer care. They need to identify and develop sources to achieve more clients. They also need to effectively communicate over the phone, through email, and in writing to customers so that they have remarkable customer service.