What kind of questions should you ask when being interviewed for a call center position?

Answer 1

It really depends highly on the type of position (whether it is in-bound calls or out-bound calls) but aside from the common interview questions (previous work experience, how you interact with others, etc) you can expect to receive questions in pertains to: -how do you handle upset/beligerent callers? -are you able to multitask? -are you able/willing to converse on the phone for 8+ straight hours (depending on how busy the call center is)? -are you able/willing to make calls in order to sell products (if it is an out-bound call center) -how do you get along with others in general (are you kind hearted or do you get upset easily)? That's just a sampling, but most of the questions will pertain directly to your job duties so study the position well and find out what they are looking for. The best preparation comes from knowing the company and knowing what the position entails. Like I said, it depends a lot on the call center itself, but the important thing is knowing what kind of call center it is and what the future employer is looking for (and of course if you are a match for the job). They normally ask some thing about us.Where we have to describe about us our privious job profile(if experienced),our name and location,qualification,professional qualification,hobbies etc.The intention behind asking this type is question is not that they want to know the truth about u, but your way of conversation,quality of your accent,the way you describe yourself.They want to check with your grammer.So its better that u prepare well for grammer.Even a single grammatical mistake can disqualify u.

Answer 2

They usually ask :
1) Tell me something about yourself
2) Why should we hire you?
3) Why do you want to work at a call center?
4) What are your strengths and weaknesses?
5) What is your short term and long term goal?

Answer 3

1.I would like to know the company's standard norms. (when asked how much salary do you expect?). 2. Is it take-home salary or are there any deductions in it?( when they tell the amount). 3. what are the benefits I get along with the salary? 4. Is transportation charges, break fast and lunch coupons too deducted in the salary?

Further.

Hours of work, days of work, break and lunch times, paid how often, and by what method, cheque to you, or direct bank deposit. Who do I report to, and how often do I report, and in what manner, verbally, or in written form.

Answer 4

How would you react if a customer became difficult on the line? The correct answer would be, I would reassure him that his concerns are valid, and that we would do our best to arrive at a resolution that would be pleasing.

Answer 5

Brief about yourself

What is your idea of a call center?

Why do you want to work in a call center?

What are your strengths and weaknesses?

What makes you qualified to work in a call center?

Why do you want to work for our company?

What has been your most significant achievement?

Give me one quality that you have which will not make me hire you.

How do you see yourself five years from now?

What do you know about this company?

What is your idea of quality customer service?

What is your expected salary?

Why should we hire you?

Answer 6

Most of the hypothetical questions asked in a call center interview center around how you would handle situations when dealing with customers. For example, how would you calm and irate customer, or how you could handle a rude customer.

Answer 7

For me,the possible questions in job interview in call center are....

1.why did you choose call center?

2.why should i hire you?

3.tell me about yourself.

Answer 8

Can you hold your bladder for hours on end - because you can only go to the toilet when we allow you to?

yes

Answer 9

tell me about your self