guest should be understand your what you talking about and he should be happy.
Irate customer means angry customer. The customer who is angry because of poor services provided.
A customer who is very angry.
the irate man stormed down the checkout line to return his defective coffee machine
remain calm and notify the manager
listening to the customer, letting the customer vent, identifying the problem, trying to solve the problem, and following-up with the customer.
Do not argue.Be a good listener.Be sympathetic and express regret.Try to rectify the situation.above are the solution to handle irate customer on the phone.Note: If any gest irate it means he wants solution... then try to solve the problem.
The best way to retain an irate customer is to make him feel customer. Make a customer feel special for the company and SMILE and TALKING is the best way to Retain
Give an example on the steps you would take to take care of an angry customer
Irate customers tend to challenge you and stress you out. The best way to handle the situation is to remain calm and listen to the customer.
firstly i want to know the reason for irritation of customer and then with politely if it our mistake i will sent querry to concern deptt. and i will help the customer to sort out the problem by any way.
Personally, I would call security, or the police. You should not be subjected to such abuse.
When you apply for a job, you may be asked to outline your customer service experience. If this is the case, you should discuss times when you went out of your way to provide great customer service. Discuss how you have helped calm an irate customer as well.