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To lead the Rooms Divisions Team in the provision and delivery of personalized Guest Care and Relations in order to enhance the guest experience of the hotel.
ü Budget preparation - expenditure and revenue in line with Company Instructions
ü Information for Budget Preparation is sourced and analysed from previous years performance
ü Effective control measures and procedures are implemented in the management of budgets
ü Revenue and Yield Management is tracked and necessary corrective action implemented
ü Monitor and analyse business trends and adjust Profit Forecast accordingly
ü Identify Capex in line with Special Projects and operational requirements, source costings and compile Capex Budget
ü Plan Capex projects according to the business and financial cash flow requirements
ü Prepare commentary regarding financial performance of the Department in line with Company procedures and standards
ü Prepare monthly statistical reports on Property Management System, Market Segmentation and Yield
ü Implement all audit requirements and rectify deviations thereof
ü Manage individual Rooms systems and ensure the integration thereof
Draw data integrity reports and rectify deviations thereof
Wiki User
∙ 12y ago
Wiki User
∙ 13y agohandling the guest complaints & queries related to front office desk.
handling the front desk staff i.e Foa's, Fos, Foe, & Fom.....
having the control over the h/k staff so that any chnages required will be done.
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