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The process for retaining and developing people in organisations when times are tough. According to David Howells of Kiddy International, the critical steps from his seminars on the subject are include:

* Determining the strength of your organisation's psychological contract with staff

* Understanding the key concepts of motivation

* Identifying key non-financial motivators for your particular people * Using appropriate management tactics to deliver these as realistic alternatives to financial motivation

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Q: What is non financial motivation?
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