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While there are many simple ones they can vary depending on if you are going through drive-thru or coming inside. If you do go inside, the main policies are to always greet the customer in a timely manner. Take the order, repeat it back to them, suggestive sell if possible, and have the order packed or pack it yourself. Always thank them and wish them a great day. If going through drive-thru the process is a little more complicated. You must greet the customer within 5 seconds of the customer reaching the intercom, take the order, repeat it back, suggestive sell, thank them ask them to pull forward. You must answer the window with a Hi, tell them the total due, cash it out, give the change due with food and thank them again, wishing them a great night. All product must be within acceptable guidelines and a drive thru order should take no longer then 3 minutes to execute fo maximum efficiency.

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Q: What is the customer service policies for all KFC fast food outlets?
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