•difference between service and delight
•difference between service and delight
Customer satisfaction refers to meeting the basic expectations of customers. customer delight goes beyond expectations, providing a memorable and exceptional experience that exceeds what the customer anticipated. Satisfaction is meeting needs, but delight is creating joy.
Difference between Customer Service Standards and Policies and Procedures
Customer service is "Good" when the customer is "satisfied", and customer service is "Excellent" when the customer is "Delighted"
Nothing; they are synonyms.
Service customer standard is what customer wants and feel satisfied of the service you gave. In order to meet this you must delight them and put extra mile or beyond of service.
the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.
nothing..
the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.
Desired service is what the customer expects that they should receive. Adequate Service is just the minimum service that the customer expects to receive. Superior service goes over and beyond Desired or Adequate Service.
The difference between customer service and customer care is scope. Customer service provides friendly help to customers with the completion of transactions, but it is usually expected as part of the job. Customer care is more extensive, as it treats customers special and makes them feel like an essential part of the business, which can pleasantly surprise them.
The Gap between Consumer Expectation and Management Perception. The knowledge gap is the difference between the customer's expectations of the service provided and the company's provision of the service.