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The difference between internal and external customers:

Internal customers are employees, suppliers, dispatchers, basically anyone who works or sells for the organisation.

External customers are people who walk in off the street or ring in, just consumers with no connection to the organization directly that want to purchase a product/service.

The main reason behind internal customers is it can cause a ripple affect on external customers (eg An employee not happy with his/her job will not be as pleasant with the external or other internal customers causing problems for customer satisfaction overall.

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10y ago

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