0
Depending on someones location, purchasing a guest chair for an office can be done at a variety of locations. After deciding on the price range, a location to purchase the chair can be decided. Places such a Wal-Mart or Target would be a great option for those looking to spend less money.
Wiki User
∙ 10y ago
Add your answer:
Earn +20 pts
The guest cycle in Hotel Industry?
1. Pre - ArrivalThe Guest chooses a hotel during the pre - arrival stage of the guest cycle. Choice of the guest can be affected by many factors, including previous experiences with the hotel, advertisement, word of mouth referral by friends and colleagues, location, corporate, travel agent booking, hotel name, hotel loyalty program member etc.The guest's decision of making the reservation can also be effected by the ease of making the reservation and the way reservation agent interacted and described the facility of the hotel like room type, room rate, recreational facilities and other attractions near the hotels etc.We can certainly call the reservation area as the sales office for non-corporate or group bookings. Its employees should be sales orientated and present positive, strong image of the hotel.If a reservation can be accepted, the reservation agent create a reservation on the hotel management software. The creation of this reservation record starts the hotel guest cycle. This reservation contains details of guest specific request which will help the hotel to provide the guest with personalized service during his stay.The details which is collected during the reservation also helps the hotel to complete pre-registration activities like assign room according to guest request, room rate to be charged to the guest folio during the course of stay etc.Although the reservation details helps in providing guests with anticipatory service the primary objective of making the reservation is to make sure that room will be available when he arrives to the hotel.2. ArrivalThe arrival stage of the guest cycle includes registration and room assignment process. After the guest arrives, he or she establishes a business relationship with the hotel through front office. It is the front office staff responsibility to clarify any query of the guest especially the details of room rate of packages he /she is booked on.Front office staff should determine the guest's reservation status before beginning the check-in / registration process. Guest with reservation and guest without reservation commonly known as Walk-in's also provides a opportunity of business for front desk staff.A Registration card or Reg. card is printed and completed at the time of check in, which will help the front desk to collect essential information. The reg. card should contain details like billing instructions,reservation details, number of adults and children occupying, address, passport and visa for foreign nationals, full address, personal details and credit card details. Because the guest and hotel gains certain legal benefits it is mandatory to get guest signature on the registration card.The registration process is complete once a method of payment and the guest's departure date have been confirmed and duly signed by the guest. The guest may be given a room key and direction to the room or escorted by the guest service associate or guest service manager .When the guest checks-in to the room the occupancy stage of the guest cycle begins.3. OccupancyThe manner in which the front office staff represents the hotel is important during the occupancy stage.As the main contact center for hotel activity, the front office is responsible for coordinating guest requests. Among those providing information and supplies to the guests.Front desk should take extra care to respond to the guest on a timely and accurate manner. The main focus of the front desk staff is to provide anticipatory service and to meet or exceed the guests expectations. This will encourage the guest to repeat to the hotel.Security is also a main important concern during occupancy of the guest. Issues like protection of funds and valuables are among those. The front desk should also follow the hotel standard operating procedure for handling the hotel and guest keys, property surveillance, safe deposit boxes, guests personal property, and emergencies are also important.A variety of charges restaurant charges, telephone, internet, travel desk etc. during the occupancy stage affect guest and hotel account. Most of these charges will be posted to the guest account according to front office posting procedures. And also in most cases the Room charges is the single largest charge on the guest folio.Other front office financial tasks during the occupancy stage is to verify the charges posted to the guest account and checking guest accounts against the credit limit.4. DepartureGuest services and guest accounting aspects of the guest cycle are completed during the cycle's fourth and final phase ie departure.At Departure the guest vacates the room, receives the accurate statement of the settled accounts, returns the room keys and leaves the hotel. Once the guest has checked out, front office updates the rooms availability status and notifies the housekeeping department. ( For hotels using Property management software the status of the room is updated automatically ).At this stage front office also collect the feedback of the guest experience in the hotels by handing over the guest feedback form.
What does due out stand for in hotel industry?
It means that the guest will leave the hotel at certain hour.
Where is the free business plan for a guest house?
You might find a free business plan for a guest house or a rental home online at places like Entrepreneur or BPlans. Simply access the business plan section and search for "hotel" or "bed and breakfast."
What do you mean by hotel porter service?
A person employed to carry luggage and other loads of guest in hotel.
Is gold-quest a scam?
If it's goldquest.com you are asking about, it's been shut down in many countries as being illegal and there are many reports to be found by going to google and typing in gold-guest [scam]
Where can I find the most comfortable office guest chairs?
The best way to find comfortable office guest chairs is to look for reviews on the particular chair you are considering, reading the reviews will let you know which chairs are the most comfortable and well-liked by people who have actually used them.
How front office staff could be the key to guest services success?
Magic
What material is Boss Chair B809 Executive Guest Chair made out of?
They are made out of 100% genuine leather as well has the hard rubber/ metal material of the chair frame.
Is the covering on Boss Chair B809 Executive Guest Chair leather or vinyl?
The Boss Chair covering is indeed leather, but it's a very subtle, pleasant look.
What is a feature that an executive's fancy office must have?
1) Window with a view 2) Leather Chair 3) Big Desk 4) Guest Sofa 5) Private Bathroom 6) Fresh Flowers
How is Odysseus treated as a guest?
He was treated with respect and was given the best chair and food.
Looking for conference room chair wheels that have a decorative sleeve around the leg to support heavy people.?
This is a nice one. You could have sleeves made for them. http://www.hertzfurniture.com/Guest-Chairs--Bedford-Tufted-Conference-Chair-w--Casters--978--mo.html
What are the front office basic activity?
to reservation of guest.....
How do you handel the guest in front office?
A person can handle a guest in the front office by first asking them who they need to speak with. A person can then ask them to take a seat for the duration of their wait.
How would greet a guest?
There are many ways in which you could greet a guest. You could always greet a guest with a simple hello.
What pieces of furniture are recommended for a guest bedroom?
A guest room should include a full size bed, a small dresser, a chair, a nightstand, and if possible have an attached bathroom.
Why front office in hotel is important?
Front Office Staff provide guest's with their first impression of the establishment. I think it is much harder to overcome a negative first impression than it is to maintain a positive first impression.
