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User can be defined in three broad classes
i The System Owner
i The System User
i The Hands-on User
The System Owner
• Commissions the Systems
• Finances development
• Formally accepts the system
i May be an
• individual,
• committee or
• Board of Directors
The System User
• Holds the knowledge of the new requirements
• Knows what is acceptable in terms of performance and serviceability
i likely to be departmental manager or supervisor
i has a general familiarity with the operation
i driven by budget considerations
The Hands-on User
• Uses the new system - face to face
• Has to adapt to changes brought about by the new system
- always has a local and hands-on view
- carries out the function of the system
- has a physical view
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∙ 12y ago
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