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Why does my Samsung Intercept always rotate the pictures I am sending sideways?
Echo4CharlieJD
I just got a Samsung Intercept from Virgin Mobile and had this exact issue: when I took a picture holding the phone vertically, then sent it either by Messaging or Gmail, the picture was immediately rotated 90 degrees to the left inside the message, so the recipient received the message sideways and had to re-rotate it upright. After going round-and-round with Virgin Mobile helpdesk and also Samsung help, I came to the conclusion that there is a bug in Samsung Intercept hardware or software that does this.
There is a workaround: If you take pictures with the phone in HORIZONTAL position, then the picture is NOT rotated, and is received correctly. The software glitch seems to be that it assumes the original photo was taken with the phone in horizontal position, so if in fact the phone was vertical when the pic was taken, the software rotates it when you send it. I had the Samsung tech try it on her Samsung and she got the same result, and had no solution for it, so this seems to be an unaddressed issue.
Wiki User
∙ 13y ago
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