Some departments found in hotels may include:
I. Rooms Division - it provides the services guests expect during their stay in the Hotel, and is typically composed of several departments: 1) Front Office 2) Reservation 3) Concierge 4) PBX (phone service system) 5) Housekeeping 6) Uniformed Services 7) Telephone
II. Food & Beverage Department - provides meal service to the Hotel guests.
In a four-star or five-star hotel, Food and Beverage outlets might have the following forms: Quick Service Table Service Specialty Restaurants Coffee Shops Bars Lounges Clubs Banquets Catering Functions Wedding, Birthdays… Rooms Service
III. Other departments in a hotel: Sales & Marketing Division - Accounting Division - Engineering and Maintenance Division - Security Division - Human Resources Division
What are the nine major departments of a hotel?
non revenue departments are departments which do not make money, for example the front office of a hotel
Some minor operating departments of a hotel can include a parking operation, the hotel's bar, a gift shop, business or meeting rooms, and in-room entertainment.
hotel and restaurant management is the overall managing and handling of all departments in restaurants and in hotels.
THERE ARE FOUR MOST IMPORTANT DEPARTMENTS IN A HOTEL WHICH ARE:- # FRONT OFFICE # HOUSE KEEPING # FOOD AND BEVERAGE PRODUCTION # FOOD AND BEVERAGE SERVICE * AND VARIOUS OTHER DEPARTMENTS LIKE:- # HOTEL SECURITY # ENGINEERING # LAUNDRY # H.R # GARDENING # MARKETING&SALES # F&B CONTROL & MANY MORE ACCORDING TO THE SIZE AND CAPACITY OF THE OWNERSHIP WHICH VARIES FROM HOTEL TO HOTEL AND PLACE TO PLACE.......!" *
strategic plans
Support services departments in a hotel include housekeeping, maintenance, and front office operations. Housekeeping ensures cleanliness and order in guest rooms and public areas, while maintenance handles repairs and upkeep of hotel facilities and equipment. The front office manages guest check-ins and check-outs, reservations, and overall guest relations. Together, these departments contribute to a seamless and enjoyable guest experience.
A hotel telephone exchange is the telephone system that allows for calls to be directed to various departments of the hotel staff (housekeeping, room service, reservations, etc.), or to an individual guest room.
An organogram is an organizational chart. The organogram looks like a table that lists all of the departments of the 5-star hotel.
Minor departments in a hotel refer to those support areas that enhance guest experience but are not part of the primary operations like front office, housekeeping, or food and beverage. These can include areas such as maintenance, human resources, accounting, marketing, and information technology. Although they may not directly interact with guests, their roles are crucial for the overall functioning and efficiency of the hotel. Effective management of minor departments contributes to a seamless operation and improved guest satisfaction.
in hotel industry, the operation manager has to supervisor all operations in and out of the hotel. He should connect other departments to get enough information .After collocating these information ,then he is easy to fulfill his jobs accordingly.
Their are many departments in a hotel like Front Office, Reservation, Room Service, Sales & Marketing, Accounts & Finance, Hose keeping, Engineering, Restaurants, Human Resource are some of those that we are seeing in World Class Hotels. biverah.com