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Semantic differential scales, developed by Charles Osgood (1957), are used when researchers desire interval data where the data can be arranged in order and measured. Semantic differential scales measure a person's attitude toward concepts and may be useful in situations with different age groups or cultures because they are easy for the researcher to construct, easy for the respondent's to use and provide reliable quantitative data. Semantic differential has been applied to marketing, operations research, and personality measurement. An example of its use is to evaluate products and services, employee surveys, and customer satisfaction surveys.
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