Correcting the problem
You document the attempted solution You return to the beginning of the troubleshooting process
Gathering symptoms
Document activities and outcomes of repair steps
You correct the problem You gather symptoms You isolate the problem
Isolating the problem
General Principles of Troubleshooting
General Principles of Troubleshooting
document activities and outcomes of repair steps
Gathering symptoms
Verify full system functionality and, if applicable, implement preventive measures
identify the problem
Network troubleshooting refers to the process of trying to identify the problems that may be affecting a network. This may be referred to as diagnosis of the network.