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There are number of employees on the front office area. They all perform their duties for customer satisfaction but receptionist is the main person who attend the customers and suggest them rooms ,make reservations, answer incoming and outgoing calls, provide information to customers. The second person is concierge who bring the V.I.Ps in their rooms and porter bring the customers luggage in their rooms. Security guard stay on the door and keeps eye everywhere. Night auditors, cashiers are also part of the reception area.

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