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You should identify any special needs that your customers have and make allowances for them in the context of your business.

1 These might, for instance, include:

- wheelchair access

- toilet facilities for disabled people

- changing facilities for mothers and babies

- translation services for clients/customers from non-English backgrounds

2 You might also have to deal with customer who:

- are hearing impaired

- are vision impaired

- have religious/spiritual commitments or beliefs and customs that differ from yours

- are from other cultures, races, nationalities

- have other physical or psychological disabilities

- have different sexual preferences from your own

- are from a wide range of different age groups and backgrounds

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Q: What are some special needs you might be required to accommodate in the workplace?
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