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TQM is a philosophy and system for continuously improving the services and/or products offered to customers
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∙ 15y ago
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What is the acronym of TQM?
Total Quality Management TQM
Duties of quality council in tqm?
That u must not be a student of AIOU
What is the Relation of TQM and strategic management?
Tqm ,total quality management and stratigic management both are important for any organisation to make qualitative organization top level management have to make stratigis to fulfill the criteria .
What is the relationship of total quality management to marketing management?
TQM can be used to set and maintain national and international standards of operation
Components of total quality management?
Total Quality Management (TQM) ComponentsTQM has four basic components1. Put customers first2. Make Continuous Improvement3. Aim for zero defects4. Training and developmentPut Customers FirstA quality product or service satisfies customer's needs and expectations. Whether a product or service is of high or low quality, will be decided by how it made the consumer feel and whether consumer expectations were satisfied or exceeded. See quality. If customers are not put first, then customer expectations will be difficult to satisfy and consequently quality will not be achieved. Customers can be put first through a variety of initiatives including• Undertaking market research to discover consumer needs so that the organisation can develop products and services that exceed their consumer's needs.• Looking after all customers whether internal or external. Internal customers are employees of the organisation and are known as customers when they approach each other for a service. External customers are all non-employees (of the organisation) that approach the organisation in connection with a service or product.• Effective customer care systems.• Ensuring that all service standards are met.• Listening to customer views and opinions. Responding to customer views including resolving customer complaints in a manner that satisfies their expectations. Once customer complaints are resolved they should be analysed to prevent future recurrence.Make Continuous ImprovementThe Japanese term "kaizen" has contributed to this component. Kaizen believes that there are no limits to continuous improvement. This means that a TQM organisation will continuously strive to improve their product/service and increase the quality standards. A TQM organisation will also view change positively whether the change involves a process change or a change in customer needs and expectations. This is because changes will enable the organisation to develop and explore quality.Aim for Zero DefectsThere are a number of reasons behind the aim to eradicate defects. Defects are expensive because they will lower the customer's confidence in the product. Also it is more expensive to rectify defects than it is to prevent them occurring in the first place. Zero defects can be achieved through a combination of quality assurance and quality control ( visit the relevant sections by clicking on the links).Training and DevelopmentAn organisation will need to train their employees to ensure that they understand the principles of TQM. A TQM organisation employee will need to understand how TQM is to be achieved or maintained and how they as an employee will ensure that the organisation emulates TQM. Unless each employee accepts and believes in TQM it will be difficult for the organisation to practice TQM.
What do you understand by quality management and tqm?
The Total Quality Management (TQM) is a comprehensive and structured approach to organizational goals.
What is the function of TQM?
function of tqm
What are the inputs of TQM?
inputs of TQM
What is the acronym of TQM?
Total Quality Management TQM
What is the TQM model for education?
HOW TQM MODEL IMPLEMENT ON SCHOOL EDUCATION? OR WHAT IS THE TQM MODEL FOR SCHOOL OR COLLEGE SYSTEM?
What does TQM denotes?
TQM refers to the term Total Quality Management.
When was TQM developed?
Although practiced by many companies in the 1980s, TQM became truly pervasive in the 1990s
How is the scope for Msc in TQM?
No Scope....................
Does jollibee practice TQM?
yes
What is 5s in tqm?
5S in Total Quality Management (TQM) is a systematic approach to workplace organization. 5S is about efficiency, competitiveness and survival.
What does TQM stand for?
TQM Is an Abriviation word In spanish Meaning "Te Quiero Mucho" In English Meaning "I Love You Alot"
Which are the companies using tqm?
Many practice Top Quality Management.http://www.asq.org/membership/organizati…Here is a list of members of the TQM network:http://www.tqmnet.com/members.php
