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What is a Configuration Item?

Updated: 8/20/2019
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Anandvijayakumar

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12y ago

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A Configuration Item (CI) is any component that needs to be managed in order to deliver an IT service. Information about each CI is recorded in a configuration record within the Configuration Management System and is maintained throughout its lifecycle by Configuration Management. CIs are under the control of Change Management. CIs typically include IT services, hardware, software, buildings, people and formal documentation such as process documentation and SLAs.

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