As a DirecTV CCR, you are basically given the opportunity to sit at a cubicle, get a call, and troubleshoot with a customer who is either the dumbest excuse for human flesh in planet earth, or think they are the smartest person to walk the earth and knows more than you, despite they called in for technical support. You are supposed to be the advocate of DirecTV to value the company at the cost of completely lying to the customer and you get cussed out for the fact that DirecTV's policy is vague to continuing to charge customers more and more every month, when you agree yourself that the customer is getting ripped off. If you do happen to agree with the customer that DirecTV is a bad company and quality pulls your call to listen to it, you will no longer work for the company because they don't want their employees being honest with their customers and just to give political answers.
what are the qualification of a call center agent
What do you think makes you a good call center agent? What has been the most challenging part of being a call center agent for you?
can i have the conversation between agent and customer in call center
to enhance my skills and to experience being a call center agent
A call center call would start of with the call center agent introducing themselves and asking how they could help. The customer will state the question or complaint and the call center agent will come up with a solution or answer their question.
The cast of The Call Center - 2009 includes: Sunita Deshpande as Call Center Agent Deepti Gupta as Tina Sanjiv Jhaveri as Bobby Dean Nina Mehta as Call Center Agent Aalap Patel as Call Center Agent Debargo Sanyal as Raj
A call center agent is the individual who handles incoming or outgoing client calls for a corporate. A call center specialist might handle account inquiries, customer grievances or support concerns.
Call Center Executive
nurse deals with patient while call center agent deals with customer so they are interrelated.
for me call center agent is about dealing with people and how to help them with their problem or issues or to provide them the best services that your company has to offer to begin with,and as call center agent its your job to provide them in their needs and to help them in the best way that you can with courtesy and proper manners
because there is a place like this
blablablabalbalbba