Here are the job description for Call agents which is beneficial for you to get a good job.

1. answer calls and respond to emails
   
2. handle customer inquiries both telephonically and by email
   
3. research required information using available resources
   
4. manage and resolve customer complaints
   
5. provide customers with product and service information
   
6. enter new customer information into system
   
7. update existing customer information
   
8. process orders, forms and applications
   
9. identify and escalate priority issues
   
10. route calls to appropriate resource
    
11. follow up customer calls where necessary
    
12. document all call information according to standard operating procedures
    
13. complete call logs
    
14. produce call reports

Education and Experience

1. high school diploma or equivalent
   
2. proficient in relevant computer applications
   
3. required language proficiency
   
4. knowledge of customer service principles and practices
   
5. knowledge of call center telephony and technology
   
6. some experience in a call center or customer service environment
   
7. good data entry and typing skills
   
8. knowledge of administration and clerical processes

Key Competencies

1. verbal and written communication skills
   
2. listening skills
   
3. problem analysis and problem solving
   
4. customer service orientation
   
5. organizational skills
   
6. attention to detail
   
7. judgment
   
8. adaptability
   
9. team work
   
10. stress tolerance
    
11. resilience