Quality management pushes organisations to question their
processes in a continual why. This basically means CHANGE and the
majority of people dislike change.
Quality requires critical questions are asked to provide
improvements not only in a companies weaknesses but in strengths as
well - Companies can have a strength which, when investigated can
be improved still further
Quality is seen as a nice to have but expensive to actually do -
not true.
Quality also questions the abilities of those running
organisations - it formalises systems and provides clear a to z
processes which some company executive steer clear of as they like
to be able to change and move without investigation and development
of contingencies - Poor management moves the goal posts re-actively
which boarders on a guessing game
Japan embraced W Demmings theories of Quality management just
after the war. No one will argue how that create high levels of
efficiencies and improved unit production