The market is flooded with many platforms with ready made templates that makes it easy for anyone to create chatbots. To name a few ,platforms like ManyChat, Chatfuel, Mobile Monkey, Tidio etc provide the necessary tools and training videos to get one up and running quickly without coding. However, if you have a development background and want to use programming languages to create a chat bot, then there are technologies such as Python, Clojure, Java, PHP or Ruby.

A lot depends on the complexity of your chat bot and the features you’d like to add.The standard functions based bot that completes scripted actions are easy to build. The more complex AI-powered chat bots use machine learning to learn and improve their capabilities. Platforms such as Amazon Lex, IBM Watson, Azure bot or similar services could be utilized.

I hope this helps!

Chatbots can significantly enhance customer service in various ways :

24/7 Availability : Chatbots provide round-the-clock support, ensuring that customers can get assistance at any time, improving accessibility and responsiveness.

Instant Responses : They offer immediate responses to customer queries, providing quick solutions to common issues, reducing waiting times, and enhancing customer satisfaction.

Handling Routine Queries : Chatbots excel at handling repetitive and straightforward inquiries, freeing up human agents to focus on more complex issues that require empathy and critical thinking.

Scalability : They can manage multiple conversations simultaneously, scaling operations to accommodate a larger volume of inquiries without compromising quality.

Consistency : Chatbots provide consistent information and responses, ensuring that customers receive uniform and accurate information across interactions.

Data Collection and Analysis : They gather valuable customer data and preferences during interactions, providing insights that businesses can use to personalize services and improve products.

Routing to Human Agents : When queries exceed their capabilities, chatbots can seamlessly transfer customers to human agents, ensuring a smooth transition for more complex issues.

By integrating seamlessly into customer service operations, chatbots optimize efficiency, streamline processes and offer a convenient and satisfying experience for customers.