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It is not policy for cable providers to give refunds or credits for service outages unasked. However, when there are outages, especially when the company itself is at fault, calling and requesting a credit can be successful.

Q: Do any cable providers offer refunds for downtime when service is out?
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It is not policy for cable providers to give refunds or credits for service outages unasked. However, when there are outages, especially when the company itself is at fault, calling and requesting a credit can be successful.

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Power outages is not a big concern and is rare

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