What is the service design matrix? Why would service organizations want to rely on the service design matrix?

In a statistical experiment, a design matrix or model matrix is a matrix of the independent or explanatory variables. Each row of the matrix represents the set of values for the variables in one replication of the experiment. Each column represents a different variable. The first column is usually a set of 1s which generates the constant term in the regression analysis.

The service system design matrix define the relationship between sales opportunity and production efficiency measured against the amount of human interactive .

I think the matrix structure is better, and actually many web design company use it.

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