Alternative Dispute Resolution or ADR involves a variety of techniques and approaches to achieve consensual resolution of disputes.
Added; Mediation of the dispute(s) would be one example.
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Stephen B. Goldberg has written:
'Dispute resolution'
'Dispute resolution'
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A dispute resolution scheme is something a financial advisor
typically belongs to. This is enforced by section 48 of the
Financial Service Providers (Registration and Dispute Resolution)
Act 2008 (FSPA).