e-Government (short for electronic government, also known as e-gov, digital government, online government, or connected government) is digital interaction between a government and citizens (G2C), government and businesses (G2B), and between government agencies (G2G). This digital interaction consists of governance, information and communication technology(ICT), business process re-engineering(BPR), and e-citizen at all levels of government (city, state/provence, national, and international).
Essentially, the term e-Government or also known as Digital Government, refers to 'How government utilized IT, ICT and other telecommunication technologies, to enhance the efficiency and effectiveness in the public sector' (Jeong, 2007).