Genpact (NYSE G), is a Business process outsourcing (BPO) company in India. It was formerly a GE owned company called GE Capital International Services or GECIS. It operates from India, China, Guatemala, Hungary, México, Morocco, the Philippines, Poland, the Netherlands, Romania, Spain, South Africa, and the United States. Pramod Bhasin is the President and CEO of Genpact.
Currently it employs over 37,000 people[1] in various locations providing services in 30 languages on a 24/7 basis[2].
Its services cover areas like Financial Services, Sales and Marketing, Analytics, Supply chain, Collections, Customer Services, Information technology and Learning and Content Management.
History
Genpact went public on NYSE on August 2, 2007 under the symbol "G". [3].
The NYSE symbol "G" was initially allocated to the Gillette company. After the Gillette Company was acquired by Procter and Gamble, the symbol became free and Genpact and Google booked it. It was Genpact in the end that got to keep G as its stock symbol.
Apart from GECIS, Genpact has also been known as GECSI and GECIBS in its initial days of operation.
Management Team
Many members of the team developed their management skills working within GE and were involved in building Genpact into the independent commercial enterprise that exists today. Genpact business leaders are Six Sigma trained.
Genpact Brand
The multicolored Genpact symbol supposedly conveys "aiming higher and thinking outside the box".[citation needed]
Locations
Genpact operates from Asia, Eastern Europe, Northern America, Australia and most recently Africa.
In India
In India it operates from Gurgaon, Delhi, Hyderabad, Jaipur, Bangalore and Kolkata. The operations in India are Finance and Accounting, Sales and Marketing Analytics, Customer Services, Financial Services Collections, Supply chain, Information Technology and Actuarial & Other Insurance Services with Learning Content Development. Genpact has got an approval to open its SEZ center in Bhubaneshwar.
While earlier popular with the BPO aspirants the Gurgaon campus is now getting flooded with smokers and gender confused people. Often commented upon by people that the only thing good about this company is the building.
Genpact has a 50:50 joint venture with NDTV in NGEN Media Services. Also has tied up with NIIT for training related services.
In México
Genpact Mexico provides bilingual English and Spanish-language based business services, near-shore services to North America and a significant document management capability. The Mexico operations have 2200 people in three sites – two sites in Ciudad, Juarez (sister city to El Paso, TX) and one site in Caborca. The core business competencies of Genpact Mexico lie in the areas of Customer Service, Finance and Accounting, Collections, Document Management. Mexico is a Strategic Site to handle Bilingual Call Centre and Non Voice Capabilities – mainly English and Spanish.
In USA
Through its wholly owned subsidiary formerly known as Creditek LLC, with facilities in Wilkes Barre, PA, Nashville, TN, and Parsippany, NJ, Genpact provides Finance & Accounting solutions Revenue Cycle Management services in such processes as order-to-cash, procure-to-pay and forecast-to-fulfill.
Genpact Mortgage Services, formerly MoneyLine Lending Services, provides private-label, outsourced mortgage origination and fulfillment services and complex business process outsourcing for financial institutions and other mortgage lenders from its centers in Irvine, CA, and Salt Lake City, UT.
In Guatemala
Genpact's facility in Guatemala provides business process services in English as well as in Spanish. The delivery center will initially accommodate more than 700 workers and has the capacity to grow to approximately 2,000. The facility's close proximity to the region's largest public university is a major advantage in terms of attracting key talent.[citation needed]
In Hungary
Genpact Hungary, founded in 2002, operates in Budapest and has established itself as one of Europe’s premier business services and technology solutions providers.[citation needed] It currently employs staff from more than two dozen countries serving customers across Europe in over 15 languages.
In Romania
Genpact began operations in Romania in September 2005. The center in Bucharest provides a well-educated multilingual talent pool. And there's another center at Cluj-Napoca that started operations in 2007.[citation needed] Genpact Romania is our fastest-growing location in Europe and doubled its number of employees in 2007. It is making a strong brand value in european countries.[citation needed]
In Netherlands & Spain
With the strategic acquisition in 2007 of the Dutch and Spanish entities of ICE Enterprise Solutions, Genpact provides SAP solutions via centers in the Netherlands and Spain. ICE is an SAP Services Partner, Utilities Partner, and BW/SEM Partner in the Netherlands, and an SAP Partner and StreamServe Partner in Spain.
In Poland
In June 2008, Genpact opened a new center in the Polish city of Lublin - the largest in eastern Poland. Lublin's Slavic language capabilities offers enormous potential for growth in the future.
In Africa
In 2008, Genpact set foot in the north African city of Rabat, Morocco. This step materializes the growing demand for our Services in countries like France. It is also a sign of the rapid emergence of Financial Services - Banking and Insurance - as a market for Genpact in Continental Europe.
In 2009, Genpact entered into a partnership with South African Breweries Ltd (SAB)[4] assuming responsibility for its Shared Services Centre in Johannesburg, South Africa.
In China
Genpact in China, known as Jianbaite (in Chinese: 简柏特), has Service delivery centers in Dalian, Changchun and Shanghai. Among them, the center in Dalian is the largest, located in Dalian Software Park, employing about 3,000 people, [5] and focusing on the Japanese business.
See also
References
External links
