appeal and grievance procedures

two benefits a firm can obtain from using grievance

Yes.

For example . we aired our grievance to the head of department and they were sorted out well.

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Depending on the organisation the grievance procedure will differ. This is usually a process undertaken by or against somebody.

It usually undertaken as a result of action or gesture that has offended a person or persons. It is usually a serious procedure and in some organisation can result in termination of contract, however this is entirely down to the severity of the offence committed. For more information of your organisations grievance procedures please contact your Human Resources representative or your local union representative.