Human Interaction Management (HIM) is a set of management principles, patterns and techniques complementary to Business process management. HIM provides process-based support for innovative, adaptive, collaborative human work and allows it to be integrated in a structured way with more routinized work processes that are often largely automated.
HIM has an associated methodology called Goal-Oriented Organization Design (GOOD). GOOD emphasizes effectiveness over efficiency, and combines various approaches:
- Top-down: "Process Architecture" defines business strategy via a network of interacting high-level processes;
- Middle-out: "Levels of Control" separate process governance into Strategic, Executive and Management;
- Bottom-up: "Stories" represent collaborative work processes that the participants evolve on-the-fly as part of the work itself.
The reference implementation of a Human Interaction Management System (HIMS) is the free software HumanEdj.
External links
- Human Interaction Management website
- HumanEdj website
- SAP Netweaver Capabilities - Human Interaction Management on SAP Developer Network (SDN)
See also
- Business Process
- Business Process Modeling
- Business process management
- Business rules approach
- Business intelligence
- Performance management
- Process management
- Total Quality Management
- Workflow
Bibliography
- Keith Harrison-Broninski "Human Interactions: The Heart and Soul of Business Process Management" ISBN 0-929652-44-4
- Peter Fingar. "Extreme Competition: Innovation And The Great 21st Century Business Reformation". ISBN 0-929652-38-2
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