NICE Systems (NASDAQ: NICE) is an Israeli technology company based in Ra'annana, Israel and Rutherford, New Jersey which specializes in emotion-sensitive software and call monitoring-systems for security organisations and corporations worldwide including the New York Police Department, Vertex Data Science, Vodafone, and Citibank.
Nice Systems is headed by Haim Shani (CEO). It has corporate Offices spread across all regions i.e. Americas, EMEA and APAC.
Products
The NICE software records calls, monitors quality, and detects emotion. Levels of emotion can be set to trigger detectors. Calls can be automatically flagged for more careful study by company managers. The level of emotion is measured by changes in scale and rate of voice pitch, and by the number of interruptions. The program also looks at eight other elements of speech, but NICE Systems does not name them publicly.
The firm is a provider of Insight from Interactions, offering performance management and interaction analytics solutions for the enterprise and public safety and security markets. Interaction analytics are performed on unstructured multimedia content - from telephony, web, radio and video communications. NICE has over 24,000 customers in 100 countries, including over 75 of the Fortune 100 companies. NICE's Insight from Interactions solutions are used throughout the contact center and enterprise sector, and in public safety and security organizations.
Markets
Enterprise Interactive Solutions segment
In its Enterprise Interactive Solutions segment, NICE operates with Call center solutions focusing on recording interactions, performing quality monitoring and helping agents with training and feedback.
NICE also provides advanced analytics features such as Voice analytics with Wordspotting emotion detection. NICE solutions are aimed to be End-user friendly and at the same time provide value to call centers and financial institutions.
Public Safety and Security segment
In its Public Safety and Security segment, NICE provides advanced video surveillance and control services which allow for the remote evaluation of objects, vehicles and individuals.
Global Reach, Local Expertise: NICE's world-wide activities are organized by regions -North America, Asia/Pacific (APAC) and Europe/Middle East/Africa (EMEA).
Competitors
NICE competes with Verint Systems, eTalk and CyberTech International
Acquisitions and Mergers
NICE has made a number of acquisitions in the past few years, totaling $590m from 2005-2008, including cash & stock paid:
June 1, 2005 - acquired Dicatphone's Communications Recording Systems (CRS) assets for $42m.
September 1, 2005 - acquired Hannamax Hi-Tech for $3m.
January 4, 2006 - acquired FAST Video Security for $33m.
May 22, 2006 - acquired Performix for $14m.
July 7, 2006 - acquired IEX for $205m.
August 30, 2007 - acquired Actimize for $281m.
April 8, 2008 - acquired Quality Plus Group for $12m.
Major Customers
NICE's solutions serve over 24,000 customers worldwide, including over 75 of the Fortune 100 companies. Major clients include:
Enterprise Sector
Public Sector
External links
