NICE Systems

NICE Systems Ltd.

Type	Public NASDAQ: NICE
Founded	1986
Headquarters	Ra'annana, Israel
Key people	Ron Gutler (Chairman), Ze'ev Bregman (President and CEO)
Industry	Software, Communication systems, IT
Products	Contact center solutions, Call Recording, Trading room solutions, Air traffic control, Video recording, First responder solutions
Revenue	▲ US$ 614.7 million (2008)
Operating income	▲ $ 37.351 million (2008)
Profit	▲ $ 39.107 million (2008)
Employees	2,404 (2008)
Subsidiaries	NICE CTI Systems UK Ltd., NICE Systems Inc. IEX Corporation, Actimize Ltd. , NiceVision
Website	www.nicesystems.com

NICE Systems Ltd. (NASDAQ: NICE) is a provider of Contact center, Call Recording, Trading room, Air traffic control and Video recording solutions.

The company’s shares are traded on NASDAQ as well as on the Tel Aviv Stock Exchange; where it is a constitute of the TA-25 Index. On 28 July, 2009 Ze'ev Bregman was appointed as CEO, replacing Haim Shani; who stepped down to become the General Manager of the Ministry of Finance of the State of Israel.^[1] As of 31 December 2008 the company has 2,404 employees worldwide.

History

Nice systems was founded in 1986 as Neptune Intelligence Computer Engineering (NICE) by 7 Israeli ex-army colleagues. The company initially focused on developing solutions for security and defence applications; but soon refocused their efforts on civilian applications mainly for Contact center, Financial services and Business intelligence markets. ^[2]

The company had an initial public offering on the Tel Aviv Stock Exchange in 1991 and in 1996 also on the NASDAQ.

Products

The NICE software records calls, monitors quality, and detects emotion. Levels of emotion can be set to trigger detectors. Calls can be automatically flagged for more careful study by company managers. The level of emotion is measured by changes in scale and rate of voice pitch, and by the number of interruptions. The program also looks at eight other elements of speech, but NICE Systems does not name them publicly.

The firm is a provider of Insight from Interactions, offering performance management and interaction analytics solutions for the enterprise and public safety and security markets. Interaction analytics are performed on unstructured multimedia content - from telephony, web, radio and video communications. NICE has over 24,000 customers in 100 countries, including over 75 of the Fortune 100 companies. NICE's Insight from Interactions solutions are used throughout the contact center and enterprise sector, and in public safety and security organizations.

Markets

Enterprise Interactive Solutions segment

In its Enterprise Interactive Solutions segment, NICE operates with Call center solutions focusing on recording interactions, performing quality monitoring and helping agents with training and feedback.

NICE also provides advanced analytics features such as Voice analytics with Wordspotting emotion detection. NICE solutions are aimed to be End-user friendly and at the same time provide value to call centers and financial institutions.

Public Safety and Security segment

In its Public Safety and Security segment, NICE provides advanced video surveillance and control services which allow for the remote evaluation of objects, vehicles and individuals.

Global Reach, Local Expertise: NICE's world-wide activities are organized by regions -North America, Asia/Pacific (APAC) and Europe/Middle East/Africa (EMEA).

Acquisitions

NICE has made a number of acquisitions in the past few years, totaling $590m from 2005-2008, including cash & stock paid:

• July 31, 2002, acquired Thales Contact Solutions (Previously Racal Recorders) in the UK for $55 Million, from the Thales Group (Euronext: HO).^[3]

• June 1, 2005 - acquired Dictaphone's Communications Recording Systems (CRS) assets for $42m.^[4]

• September 1, 2005 - acquired Hannamax Hi-Tech for $3m.

• January 4, 2006 - acquired FAST Video Security for $33m.

• May 22, 2006 - acquired Performix for $14m.

• July 7, 2006 - acquired IEX Corporation for $205m, adding Contact center Workforce management and performance optimization solutions to its portfolio.

• August 30, 2007 - acquired Actimize for $281m, entering the Fraud Prevention, Anti-money laundering and Risk management solution markets. ^[5]

• April 8, 2008 - acquired Quality Plus Group for $12m.

• Sep 1, 2009 - Actimize acquired Fortent for $73m. ^[6]

Major Customers

NICE's solutions serve over 24,000 customers worldwide, including over 75 of the Fortune 100 companies. Major clients include:

Enterprise Sector

• American Express
• Citibank
• Federal Express
• Fiserv
• Genpact
• GE Capital India
• NCO Group
• Nextel
• Time Warner
• Vodafone

Public Sector

• Air Traffic Authorities (FAA)
• Bank of England
• Los Angeles Police Department
• European Space Agency (ESA)
• Fire Department of New York
• New Jersey Transit (Public Transportation)
• New York Police Department (NYPD)
• Parliament House, Canberra, Australia
• Philadelphia Police Department

External links

• NICE Systems
• Actimize, Inc. - A NICE Company
• IEX Corporation

References

1. ^ Zeev Bregman to Join NICE Systems as Chief Executive Officer, http://www.nice.com/news/show_pr.php?id=841, retrieved 2009-10-09 
2. ^ NICE MARKS 20TH ANNIVERSARY, http://www.nice.com/news/newsletter/6_03s/anniversary.php, retrieved 2009-10-09 
3. ^ NICE Systems to acquire Thales Contact Solutions, http://www.thales-transportservices.com/Press_Releases/NICE_Systems_to_acquire_Thales_Contact_Solutions/, retrieved 2009-10-09 
4. ^ NICE To Acquire The Assets Of Dictaphone’s Communications Recording Systems, http://www.contactcenterworld.com/view/contact-center-news/NICE-To-Acquire-The-Assets-Of-Dictaphone-s-Communications-Recording-Systems.asp, retrieved 2009-10-09 
5. ^ Nice Systems to acquire Actimize - Reuters, http://www.reuters.com/article/inPlayBriefing/idUSIN20070702063109NICE20070702, retrieved 2009-10-09 
6. ^ NICE Systems and Actimize acquire Fortent - SC Magazine UK, http://www.scmagazineuk.com/NICE-Systems-and-Actimize-acquire-Fortent/article/147819/, retrieved 2009-10-09 

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