The concept of quality costs is a means to quantify the total
cost of quality-related efforts and deficiencies. It was first
described by Armand V. Feigenbaum in a 1956 Harvard Business Review
article.[1] Prior to its introduction, the general perception was
that higher quality requires higher costs, either by buying better
materials or machines or by hiring more labor.[2] Furthermore,
while cost accounting had evolved to categorize financial
transactions into revenues, expenses, and changes in shareholder
equity, it had not attempted to categorize costs relevant to
quality. By classifying quality-related entries from a company's
general ledger, management and quality practitioners can evaluate
investments in quality based on cost improvement and profit
enhancement