A service level agreement is part of a formal contract which
defines the particular service involved. It is mostly used in the
technology sector with internet service providers and the like.
A service level agreement is part of a formal contract which
defines the particular service involved. It is mostly used in the
technology sector with internet service providers and the like.
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Service level agreement
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Service-level-agreement
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Service Level Agreement Monitoring (SLAM) Chart
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ITIL defines a Service Level Agreement (SLA) as an agreement
between an IT service provider and a customer. The SLA describes
the IT service, records service level targets, and specifies the
responsibilities for the IT service provider and the customer. A
single SLA may cover multiple IT services or multiple
customers.
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