Skytrax is a United Kingdom-based consultancy, the public face of Inflight Research Services.[1] It conducts research for commercial airlines. It carries out international-traveller surveys to find the best cabin staff, airport, airline, airline lounge, in-flight entertainment, on-board catering, and several other elements of air travel.[2][3] Apart from these surveys, Skytrax has an airline forum where passengers give other potential passengers the feel of an airline before choosing to fly with them. They also have flight reviews, flight checks, and satisfaction surveys. They are best known for their annual World Airline Awards[4] and World Airport Awards.[5]
Inflight Research Services' research has been used by the UK government in formulating air-transport policy, for example in the UK House of Lords Select Committee on Science and Technology's Fifth Report.[6]
Awards
Airline of the Year
| Year | 1st | 2nd | 3rd |
|---|---|---|---|
| 1999 | |||
| 2000 | |||
| 2001[7] | Emirates | Singapore Airlines | Cathay Pacific |
| 2002[8] | Emirates | Cathay Pacific | Singapore Airlines |
| 2003 | Cathay Pacific[9] | Emirates | Singapore Airlines |
| 2004[9] | Singapore Airlines | Emirates | Cathay Pacific |
| 2005[10] | Cathay Pacific | Qantas | Emirates |
| 2006[11] | British Airways | Qantas | Cathay Pacific |
| 2007[12] | Singapore Airlines | Thai Airways International | Cathay Pacific |
| 2008[13] | Singapore Airlines | Cathay Pacific | Qantas |
| 2009[14] | Cathay Pacific | Singapore Airlines | Asiana Airlines |
Airport of the Year
| Year | Gold | Silver | Bronze |
|---|---|---|---|
| 1999 | Amsterdam Airport Schiphol[15] | n/a | n/a |
| 2000 | Singapore Changi Airport[15] | n/a | n/a |
| 2001[16] | Hong Kong International Airport | Kuala Lumpur International Airport | Singapore Changi Airport |
| 2002[17] | Hong Kong International Airport | Singapore Changi Airport | Sydney Airport |
| 2003 | Hong Kong International Airport[15] | Singapore Changi Airport | Dubai International Airport |
| 2004[18] | Hong Kong International Airport | Singapore Changi Airport | Amsterdam Airport Schiphol |
| 2005[19] | Hong Kong International Airport | Singapore Changi Airport | Incheon International Airport |
| 2006[20] | Singapore Changi Airport[15] | Hong Kong International Airport | Munich Airport |
| 2007[21] | Hong Kong International Airport | Incheon International Airport Singapore Changi Airport |
- |
| 2008[22] | Hong Kong International Airport | Singapore Changi Airport | Incheon International Airport |
| 2009[23] | Incheon International Airport | Hong Kong International Airport | Singapore Changi Airport |
References
- ^ Whois Record for Airlinequality.com (Airline Quality)
- ^ Mario Kossmann (2006). Delivering Excellent Service Quality in Aviation. Ashgate Publishing. pp. 67–71. ISBN 0754647250.
- ^ "Skytrax rates the world's best". http://airtravel.about.com/b/a/175032.htm.
- ^ World Airline Awards
- ^ World Airport Awards
- ^ "Select Committee on Science and Technology Fifth Report". United Kingdom Parliament. 2000-11-15. http://www.publications.parliament.uk/pa/ld199900/ldselect/ldsctech/121/12110.htm#a99. Retrieved on 2007-11-25.
- ^ Skytrax poll names Emirates airline of the year
- ^ Survey - Leisure Travel Supplement
- ^ a b The winning edge
- ^ Airline of the Year 2005
- ^ Airline of the Year 2006
- ^ Airline of the Year 2007
- ^ Airline of the Year 2008
- ^ Airline of the Year 2009
- ^ a b c d Previous Winners : Airport Of The Year
- ^ Survey Lists HK Int'l Airport As World's Best Airport 2001
- ^ Sydney Airport wins another top ranking in world airport survey
- ^ HKIA wins top accolades
- ^ Airport of the Year 2005
- ^ Airport of the Year 2006
- ^ Airport of the Year 2007
- ^ Airport of the Year 2008
- ^ Airport of the Year 2009
External links
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