1. [Knowledge] developed and internalized by the knower over a long period of time . . . incorporates so much accrued and embedded learning that its rules may be impossible to separate from how an individual acts;
2. Informal/uncodified . . . found in the heads of employees, the experience of customers, the memories of past vendors . . . highly experiential, difficult to document in any detail, ephemeral and transitory.

Last updated: June 21, 2004.

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