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Tellme Networks

 
Hoover's Profile: Tellme Networks, Inc.
Contact Information
Tellme Networks, Inc.
1310 Villa St.
Mountain View, CA 94041
CA Tel. 650-930-9000
Fax 650-930-9101

Type: Private
On the web: http://www.tellme.com

Tellme Networks wants you to tell them. The company develops specialized telecommunications systems that use voice recognition to help companies manage customer service calls. The systems can be modified to suit the needs of individual companies, such as airlines, banks, retail stores, and government agencies. With the voice recognition technology, customers can navigate any given company's services over the phone, such as making airline reservations or paying bills. Tellme's systems also interact with the Internet to give customers real-time information. Microsoft acquired the company in 2007.

Officers:
General Manager: Zig Serafin
Principle Services Director: Rick Levenson
Senior Director Business Solutions: Jamie Bertasi

Competitors:
Active Voice, LLC
AT&T
Nuance

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Wikipedia: Tellme Networks
Top
Tellme Networks Inc
Type subsidiary of Microsoft
Founded 1999, Mountain View, CA
Headquarters Mountain View, CA
Key people Mike McCue, Chief Executive Officer
Industry Telecom
Products Telephone services and applications
Revenue unknown
Employees 360[1]
Website www.tellme.com

Tellme Networks is a company founded in 1999 by Mike McCue and Angus Davis, based out of Mountain View, California, in the United States, that specializes in telephone-based applications. Tellme Networks was acquired by Microsoft on March 14, 2007 for "close to $800M".[2] The deal closed in late April. Tellme's phone network processes more than two billion unique calls per year.[3]

Contents

History

In 2000, Tellme launched an internet platform that delivered content to telephones — a concept frequently called voice portals. Early competitors included TelSurf Networks, BeVocal, Hey Anita and Quack.com, which was founded in 1999 and acquired in September, 2000 by America Online to power its competing service AOL By Phone. At least 10 additional competitors appeared in 2000 in various attempts to mimic the funding success of Tellme.[citation needed]

Services

Voice portal customers build Internet-powered, voice-enabled applications on the Tellme Network using Tellme Studio. Tellme Studio is a Web-based VoiceXML development tool. The Tellme platform is based on open standards like VoiceXML, CCXML, and VoIP. The Tellme Voice Portal can be accessed by calling. Tellme also hosts toll-free directory assistance.

Customers

Some of the services running on Tellme's network include directory assistance (4-1-1) for Cingular and Verizon, customer service for Merrill Lynch, E*TRADE Financial and American Airlines, and e-commerce services for Fandango.[4]

See also

Notes

  1. ^ Liedtke, Michael (March 1, 2008). "Tellme's Tale As Microsoft Subsidiary". Associated Press via Wired News. http://news.wired.com/dynamic/stories/T/TELLME_MICROSOFT?SITE=WIRE&SECTION=HOME&TEMPLATE=DEFAULT&CTIME=2008-03-01-04-47-38. Retrieved 2008-03-01. 
  2. ^ Microsoft Purchase Of Tellme Adds Voice To Web Initiative, Wall Street Journal, March 15, 2007, http://online.wsj.com/article/SB117389108729336936.html?mod=us_business_whats_news, retrieved 2009-06-01 
  3. ^ Tellme and Cingular Plan Broader Directory Service - New York Times, October 9, 2006
  4. ^ Tellme Press Release August 21, 2006

 
 

 

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