Total quality management is a business improvement tool. With total quality management businesses can reduce waste and become more competitive.

What companies have implemented Total quality management?

Total quality marketing is a subset of Total quality management (TQM)

If TQM believes that all the management processes are focused on the achievement and improvement of customer satisfaction then total quality marketing is how the marketing department should operate.

Howard S. Gitlow has written:

'Quality management systems' -- subject(s): Management, Organizational effectiveness, Quality control, Small business, Standards, Total quality management

'Total quality management in action' -- subject(s): Case studies, Total quality management

John S Oakland has written:

'Total quality management' -- subject(s): Quality control, Total quality management