TQM stands for total quality management. TQM is a management approach for an organization, centered on quality, based on the participation of all its members. It focuses on lo…ng-term success through identifying and prioritizing customer requirements, setting and aligning goals, and providing deliverables that warrant customer satisfaction (as well as customer delight). It also measures results to continually provide value and benefits to all members of the organization and to society. Total Quality Management is the integration of all functions and processes within an organisation in order to achieve continuous improvement of the quality of goods and services. TQM is based on a number of ideas. It means thinking about quality in terms of all functions of the enterprise and is a start to finish process that integrates interrelated functions at all levels (MORE)
Tools for TQM include: Tools for Generating Ideas: .
Check sheets - it is a way to organize and record data, .
Scatter diagrams - a graph of one variable in relation t…o another, to see if there is any relationship between two variables which can reflect the cause of problems .
Cause and effect (fish bone) diagrams : helps to identify processes/elements/causes that might affect an outcome; it shows how things are affecting the each branch items; (good for cause and effect relationships) Tools to Organize the Data: .
Pareto charts - a graph that identifies and plots problem/flaws in descending order of frequency; helps identify which product requires the most effort/investigation to ensure high quality .
Flow charts - a chart that shows the steps in a process; a good visual representation that allows for easy following Tools for Identifying Problems .
Histogram - shows the frequency of occurrence of a variable that can guide companies to where they should put the emphasis of their business on and if they need to hire .
Statistical process control chart - a chart that has time on the horizontal axis to plot the value of a statistics, it allows company to put an upper and lower limit with the goal of controlling a target value (MORE)
TQM has its roots in the quality movement of Japan. After World War II (1939-1945), the Japanese pursued the idea of quality improvement. Edwards Deming, an American, helped t…he Japanese focus on their fixation with quality. (MORE)