Type: Private - Mutual Company
On the web: http://www.usaa.com
Employees: 22,600
Employee growth: 5.1%

USAA has a decidedly military bearing. The mutual insurance company serves 8.4 million member customers, primarily military personnel, military retirees, and their families. Its products and services include property/casualty and life insurance, banking, discount brokerage, and investment management. It offers such specialty products as life insurance for soldiers deployed in war zones and financial planning services to invest hazardous duty pay. USAA relies largely on direct marketing to sell its products, reaching clients via the telephone and Internet. The company's USAA Alliance Services unit provides discount shopping (floral, jewelry, and safety items), and travel and delivery services to its members.

Key numbers for fiscal year ending December, 2010:
Sales: $17,946.0M
One year growth: 2.2%
Net income: $2,637.0M
Income growth: (12.7%)

Officers:
Chairman: Lt. Gen. John H. Moellering
President, CEO, and Director: Maj. Gen. Josue (Joe) Robles Jr.
EVP and CFO: Kristi A. Matus

Competitors:
GEICO
MetLife
State Farm

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