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1. Do you think this company has a culture of TQM Why or Why not?

The CEO of a small manufacturing firm (approximately 250 employees) had learned over the years the value of education and training. Every company was inventing in education and training. it was understood by everyone in top management that to remain competitive they would have to change. The solution proposed by the management team to the CEO was to change the way the company has been managing the skills that current employees possessed. The company had been providing seminars and training sessions for years for the top management team. Management representatives commonly attended trade shows and popular workshops on quality, marketing, sales, technology, and certification. A local university was contacted and asked to deliver a series of on-site courses, to about thirty workers at a time. All training costs would be provided by the company and for anyone who wanted to enroll. 1. Do you think this company has a culture of TQM? Why or Why not? 2. What alternatives would you suggest that may maximize the company training investment? 3. Do you think the CEO had a customer focus? Why or Why not? 4. What solution do you have for this small manufacturing company?

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Reese

Lvl 1
3y ago
Updated: 1/20/2022

yes

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FGN Tunis

Lvl 2
3y ago

What else can I help you with?

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