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A cardholder is making a purchase with the purchase card over the phone. When completing this transaction the cardholder is responsible for all of the following tasks EXCEPT?
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An account holder is making a purchase with the purchase account over the phone. When completing this transaction the account holder is responsible for all of the following tasks EXCEPT?
Happy
When an account holder is making a purchase with the purchase account over the phone. When completing this transaction the account holder is responsible for all of the following tasks EXCEPT?
Happy
The cardholder uses AIM to perform which of the following actions?
Accept Cardholder Account Nomination
Which of the following is considered a transaction account?
equipment
Which of the following statements about a individual billed account are true?
The Cardholder receives the billing statement directly from the GTCC vendor at the address provided on the card application. It is the Cardholder's responsibility to notify the APC and the GTCC vendor of changes in contact information. In order to obtain a travel card, an applicant needs to first apply for an IBA.
An account holder is making a purchase with the purchase account over the phone. When completing this transaction the account holder is responsible for all of the following tasks EXCEPT?
Happy
When an account holder is making a purchase with the purchase account over the phone. When completing this transaction the account holder is responsible for all of the following tasks EXCEPT?
Happy
Citibank Government Cardholder Dispute Form are used to formally dispute a transaction Which of the following statements is not true regarding the use of these forms?
It may be used to request a copy of the sales receipt
The cardholder uses AIM to perform which of the following actions?
Accept Cardholder Account Nomination
It is the cardholder and responsibility to sign forms disputing and transactions made following the loss of a card.?
True
It is the cardholder and responsibility to sign forms disputing and transactions made following the loss of a card?
True
Which of the following is considered a transaction account?
equipment
The Delayed Dispute procedure is for use by the cardholder under which of the following conditions?
60 days after purchase of the item.
Which of the following statements about an individually billed account- IBA are true?
b,d,e the cardholder recieves the billing statement..., it is the cardholder's responsibility to notify the apc..., In order to obtain a travel card...
A Purchase Log is necessary for which of the following reasons?
To help reconcile the monthly statement and explain the circumstances and the actions the Cardholder took to complete the purchase.
Which of the following performance management phase focuses on completing and discussing an appraisal?
Reviewing
Can a merchant ask for additional id when a credit card is used?
AnswerNO . Merchants who accept credit cards CANNOT set their own requirements for assuring that a person has authorization to use the card being submitted.Any Merchant in the US CANNOT ask for an I.Dhe MasterCard Merchant Rules Manual provides as follows:9.11.2 Cardholder IdentificationA merchant must not refuse to complete a MasterCard card transaction solelybecause a cardholder who has complied with the conditions for presentmentof a card at the POI [point of interaction] refuses to provide additional identification information, except as specifically permitted or required by the Standards. A merchant may require additional identification from the cardholder if the information is required to complete the transaction, such as for shipping purposes. A merchant in a country or region that supports use of the MasterCard Address Verification Service (AVS) may require the cardholder's ZIP or postal code to complete a cardholder-activated terminal (CAT) transaction, or the cardholder's address and ZIP or postal code to complete a mail order, phone order, or e-commerce transaction.(http://www.mastercard.com/us/wce/PDF/MERC-Entire_Manual.pdf)The Rules for Visa Merchants provides:When should you ask a cardholder for an official government ID? Although Visarules do not preclude merchants from asking for cardholder ID, merchantscannot make an ID a condition of acceptance. Therefore, merchants cannotrefuse to complete a purchase transaction because a cardholder refuses toprovide ID. Visa believes merchants should not ask for ID as part of theirregular card acceptance procedures. Laws in several states also make it illegalfor merchants to write a cardholder's personal information, such as an address orphone number, on a sales receipt.(http://usa.visa.com/download/merchants/rules_for_visa_merchants.pdf , Rules for Visa Merchants, page 29).----------------------------------Visa and MasterCard Rules and RegulationsHere's what Visa says about requiring ID:"Although Visa rules do not preclude merchants from asking for cardholder ID, merchants cannont make an ID a condition of acceptance. Therefore, merchants cannot refuse to complete a purchase transaction because a cardholder refuses to provide ID. Visa believes merchants should not ask for ID as part of their regular card acceptance procedures."From page 31 of their Card Acceptance Guide.Here's what MasterCard says about requiring ID:"A Merchant must not refuse to complete a Transaction soley because a Cardholder who has complied with conditions for presentment of a Card at the POI refuses to provide addititional information, exept as specifically permitted or required by the Standards. A Merchant may require additional identification from the Cardholder if the information is required to complete the Transaction, such as for shipping purposes."From page 87, Section 5.6.3 of the MasterCard Rules.The Visa and MasterCard rules and regulations would allow for a retail store to ask for ID if having an account with the store is required to make a purchase, and an ID is required to open an account.The Visa and MasterCard rules and regulations would allow for a retail store to ask for ID if the card is not signed. In fact, an unsigned card can not be accepted, and the clerk should have you sign the card after providing ID. As a result, people who write "See ID" on their signature panels would really only get that benefit the first time they use the card.Other common merchant violations and reporting themIn addition to not being able to ask for ID, merchants can not add surcharges for credit card payments, and can not have minimum amount requirements for credit card payments. However, merchants can give a discount to cash customers.If you encounter a merchant violation, you can report them at the following telephone numbers:VISA: 800-VISA-911MasterCard: 800-300-3069
