After digging around

Answer 1

After digging around I am learning that this is a fairly common issue with this model. Some have report success with bypassing the remote and go through the reset option using the arrow keys on the unit itself. Some have said that the up arrow worked and others have said the right arrow did the trick despite what the manual said. I'm not wanting to send you on a wild goose chase, but perhaps your unit is an updated model or firmware from when the manual was published. I'd try using both methods from the arrows on the projector itself as some final attempts.