Are Chevron-Texaco customers all being charged a late fee on their Chevron-Texaco statements?

Answer 1

Something stinks. Here's my story. At 11:30 pm on Friday, June 5, 2009, I logged on to my credit card account with Chevron to pay the bill which was due tomorrow - Saturday, June 6, 2009. Imagine my surprise when, a half hour before the beginning of the day my payment is due, I find there is a $25.00 late fee on my account. For a payment that is due TOMORROW!!! Looking back through my records, the exact same thing happened in August of 2008. Our payment (in full) was paid ONLINE with a printed receipt showing it paid at 5:00 am on the day it was due, which was long before close of business no matter where in the United States they or I were located; it also was on a Wednesday, so not even a weekend delay could be blamed. I complained to Chevron that my payment was made long before close of business on the due date/day; this was their response: <b>"Our records indicate that the payment in question was <u><i>applied</i></u> to your account on August 7, 2008 ... As this payment was received after the payment due date [of August 6, 2008], a late fee has been added to your account and a monthly billing statement has been generated. ... However, in the interest of customer service and goodwill, we will credit your account for any late fees that are assessed. ...</b> [Emphasis mine.] I have <u>no</u> control over when they PROCESS my payment; they could sit on it for a week and wait for the due date to pass before posting it, yet they were willing to work <b>"with"</b> me <b>"in the interest of customer service and goodwill ..."</b> !!! I would add that we have been credit customers with Chevron for at least 20 years, have always paid our bill on time and, with very few exceptions, have paid the bill in full, without carrying a balance from month to month. I let it go after getting the late fee removed last August. But since this has happened again, and is even worse this time as the payment was made the DAY BEFORE the due date and the account already shows a late fee assessed, I am sensing something shady going on. I plan to go back over all the statements I have kept with a fine tooth comb and filing whatever complaints with whatever agencies I can to stop this practice. I have kept a screenshot (in addition to my printed receipt showing the payment made the day before it was due) for my records. Everyone in this county and across the world are in financial trouble, but Chevron appears to have a plan to get themselves ahead of the game: by committing fraud against its consumers.