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Can you give me a sample Conversation of a Housekeeping Staff and its guest?
Wiki User
∙ 9y ago
Housekeeper: Good morning. My name is Gina, I'm your housekeeper, may I come in to clean your room? Guest:Yes Gina, that's fine, come in. I am going to go down and have breakfast now anyway. Housekeeper: Do you need anything for the room? Guest: Yes, I need more towels. Housekeeper: Bath towels? Is two ok? Guest: Yes, two is fine. Oh, can you tell me where the dinning room is? Housekeeper: Yes, when you come out of the elevator on the first floor turn right and go past the reception area and you'll see the dinning room in front of you. Guest: Thank you. Housekeeper: Is there anything else you need? Guest: No, that's great Housekeeper: As I said my name is Gina. Please let reception know if there is anything else you need. Have a good day. Guest: I will, thank you.
Wiki User
∙ 9y ago
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Can you give me a sample conversation of hotel guest call?
example of telephone conversation
How can housekeeping and front office cooperate to achieve guest satisfaction in a hotel?
The front office in a hotel should ensure that the housekeeping department is doing their job everyday. This will keep guests happy, and will keep them from complaining to the front office staff.
Why do you want to join housekeeping department?
The housekeeping department in a hotel is responsible for the hotel's cleanliness. Because that is true, every guest or visitor to the hotel will be able to readily see the results of the housekeeper's work. When a hotel's housekeeping staff is effective, guest satisfaction is high, employee morale is good, and ultimately the hotel is profitable. When the housekeeping staff's work is below par, guest complaints soar, employees at the front desk and in other areas of the hotel become disillusioned about management's commitment to quality service, and profits suffer due to increased allowances and adjustments made at the front desk to compensate guests for poor experiences. In addition, guests who feel the hotel was not clean simply do not return.
What is hotel telephone exchange?
A hotel telephone exchange is the telephone system that allows for calls to be directed to various departments of the hotel staff (housekeeping, room service, reservations, etc.), or to an individual guest room.
What is the difference of housekeeping and roomskeeping?
housekeeping is the act of maintaining cleanliness of the hotel not only for guest rooms but also for the public areas, and for the linen/laundry, while roomskeeping is maintaining the cleanliness for the guest room areas only.
What are the types of guest complaints in housekeeping?
Complaints that may be reported in housekeeping are that a room is not cleaned, or that a guest doesnÃ?t want to be bothered with maid service. They may also not like the way the room smells or notice a stain.
What guest services does the Fairmont Banff Springs offer?
"The Fairmont Banff Springs offers a wide range of guest services to make your stay better. Their guest services include: babysitting, a kids club, bell staff, check in and out, concierge, gift shops, housekeeping, laundry services, parking, a distinct pet policy, resort fees, ski storage, and wheelchair accessibility."
What is ideal housekeeping?
" 8 Standard of ideal housekeeping"1. Cleanliness2. Orderliness3. Sanitation4. Guest's Comfort5. Eye Appeal6.Safety7. Materials control and preventive maintenance8.Guests Relations
What are the duties and responsibilities of galley and housekeeping utility?
the duties and responsibility of the galley utility housekeeping are responsible for the maintenance and cleanliness of the galley or the room in the hotel, inns and other forms of the guest accommodation.
How do you introduce a guest speaker sample speech?
A sample speech for introducing a guest speaker at an event should include a short bio about the guest speaker. You may also include interesting tidbits of accomplishments or professional positions that the guest speaker holds or has held in the past.
What should you do when guest shows irritation when housekeeping supervisor disturbed her sleep when room check was made?
At first, you should apologize to the guest, and make supervisor understood regarding this.
What is standard ideal housekeeping?
" 8 Standard of ideal housekeeping"1. Cleanliness2. Orderliness3. Sanitation4. Guest's Comfort5. Eye Appeal6.Safety7. Materials control and preventive maintenance8.Guests Relations
