FRONT OFFICE ADMINISTRATIVE SUPPORT COMPETENCIES
PRIORITY SETTING: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Meets Expectations: Is able to organize/prioritize work load; finishes the task at hand but acts when more critical tasks arise; assists co-workers in retrieving vital information; assists outside agencies in attaining vital information in a timely manner
ORGANIZING: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
Exceeds Expectations: Coaches others to better organize their space, materials and processes; creates ideas and innovate systems for better organization of front office.
Meets Expectations: Can multi-task; sets appropriate priorities; asks for help when necessary; space is organized and materials are kept in proper place for you and your co-workers; keeps stock supplies available; orders necessary supplies.
SELF-KNOWLEDGE: Knows personal strengths, weaknesses, opportunities and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and -'s) performance reviews and career decisions.
Exceeds Expectations: Asks for feedback from supervisors and co-workers; points out when recognition is appropriate for themselves and checks for confirmation; is very self directed and is proactive in doing things; can laugh at themselves and calm the environment when tension arises; can say no in the appropriate way.
Meets Expectations: Is not defensive; doesn't have an excuse for everything takes responsibility for their actions; uses "I" statements and asks for helps when necessary
LISTENING: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees
Exceeds Expectations: Can effectively listen for the key elements of purpose of a patient; able to find the purpose fast; can steer and direct the dialogue with patients to get to the intended outcome quickly
Meets Expectations: Can filter out unnecessary distractions to stay on top of work; can listen without being judgmental; can listen to multi-requests from a variety of people, prioritize and accomplish all tasks requested; listens to understand
INTERPERSONAL SAVVY: Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Exceeds Expectations: Ability to make everyone feel at ease consistently with all co-workers and patients; highly skilled at recognizing difficult situations and get the appropriate person before it escalates
Meets Expectations: Talks directly with people about issues; professional with co-workers and patients; brings appropriate issues to their supervisor; takes responsibility for their own actions.
COMPASSION: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
Exceeds Expectations: Sets boundaries and is compassionate, straightforward with co-workers and patients; takes an active role in coordinating efforts to help others in distress.
Meets Expectations: Focuses on the patients; pays attention to people; paraphrases what people say; uses appropriate body language; doesn't classify or label patients; doesn't use judgmental statements with folks; looks at people in the eyes when talking to them; cares about the interaction with patients/co-workers; uses "I" statements; doesn't ask inappropriate questions; is sincere.
BOSS RELATIONSHIPS: Responds and relates well to bosses; would work harder for a good boss; is open to learning from bosses who are good coaches and who provide latitude; likes to learn from those who have been there before; easy to challenge and develop; is comfortably coach able.
Exceeds Expectations: Manages the boss, provides supervisor with the appropriate information before it is required; is proactive in tasks and anticipates boss "pinches" to prepare them to succeed; creates and offers innovations and new processes to make a supervisor's organization more effective; seeks out areas to improve themselves and/or the department
Meets Expectations: Can take guidance and directions effectively; seeks the supervisors assistance when necessary; informs the supervisor about operational issues; treats the boss with respect and is not insubordinate.
TECHNICAL FUNCTIONAL: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Exceeds Expectations: Competency is so high that they now train and coach others; troubleshoot problems with phone, printers, fax copiers (calls appropriate person); is consistently around 100% efficiency
Meets Expectations: Ability to enter the registration screens accurately; accurately enters data in IDX; has proper understanding of the data that is entered; arrive the patient and assemble and check charts; files loose paper work in the chart in the appropriate place; knows how to copy and send reports and documents that information in the chart and in IDX; knows technical issues of HIPPA; ensures that all paperwork and insurance information is appropriately copied and printed and entered into IDX 98% of the time (exception-when insurance set is not in the system and has to be added by the billing department); the chart is properly completed and ready for the provider.
TIME MANAGEMENT: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Exceeds Expectations: Flexible and willing to help out in a tough time; is faster and accurate in processing and avoids delays while treating patients with respect-calm face in a storm; can prioritize and communicate issues that need to be done with co-workers
Meets Expectations: Dependable to team-gets to work on time; assigned daily tasks are done in a timely manner (knows what needs to be done and does it without being told); works the expected shift or time; patient's charts are put up in a timely manner = keeps flow going = ensures that patients get taken back in a timely manner.
CUSTOMER FOCUS: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Exceeds Expectations: Smiles and calls people by name when entering clinic; is sincere and makes patients feel comfortable immediately; effectively manages patients in the waiting room
Meets Expectations: Treats patients with trust and respect; uses eye contact when interacting with patients and co-workers; listens without interrupting; greets patients within the first minute of their arrival.
COMPOSURE: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
Exceeds Expectations: Uses foresight to anticipate tense situations and is ready to calm and be calm; can effectively diffuse tense situations and circumstances; can keep team members calm in times of anxiety- calm attitude is contagious
Meets Expectations: Is even keeled and calm in all situations; doesn't let anxiety show through to others; able to complete work through avoiding overreacting to situations and events.
INFORMING: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.
Exceeds Expectations: Helps develop scripting for training purposes
Meets Expectations: Provides complete information to patients regarding appointment; directs messages to appropriate voice mail; presents information that make patient feel comfortable & welcome to the clinic; informs patient of patient responsibilities i.e. Insurance card, proof of income; minimum payment of $15; repeats information kindly until patient understands
WRITTEN COMMUNICATIONS: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Exceeds Expectations: Consistent with communications 100% of the time
Meets Expectations: Message is complete, concise and clear; message is legible, patient information is complete; spelling of names need to be precise (date of birth); who called & current phone #; message to appropriate person in a timely manner
- strategy is a plan to use and develop core competences so that the organization can not only can protect and enlarge its domain but can also expand into new domains
The front office in a hotel is important, because guests may have questions or may need help with something. The front office is responsible answering phone calls and scheduling guests.
The front office in a bank are the first people individuals see when they enter the bank. The receptionist and teller provide assistance. Banking associates in the front office take care of customer concerns and accounts.
what is a bank treasury back office officer
Front office personnel are usually the first people that people see when entering an office. They normally answer phones, greet clients, set appointments, and take care of office needs (such as ordering supplies and organizing events). They are a very important part of the office.
Develops
front office cashier is the person in front office dept. who handles front office cash flow.
Front office tends to be the portion of the business that interfaces with clients and which decision the core services offered by the enterprise. This term is often used at global investments bank, where Front Office employees maintain relationships with clients, be they corporations or other banks, and execute trading activities. The Back Office performs the support functions and their key client tends to be internal - the Front Office, not an external client. They may settle trades, perform reconciliation functions, control functions, etc.and look at the process of carrying out decisions made by the Front Office.
front office is not a office with four walls but it is called front office because different sub sections work under it.
front office personnel
front office equipments
CORE VALUESpeace and non-violencesocial justicehuman rightseconomic well being and equitycultural integrityecological balancedemocratic participationCORE SKILLS AND COMPETENCIESself-worthself- affirmationaffirmation of otherscultural and racial differencescritical thinkingeffective communication skillsnon-violent conflict resolution and mediationimaginationeffective organizing
how can i help my organisation at the front office to boots sales and tips to be a good front office supervisor
Front office that is doing all kinds of work controlled by front office.
Well in my view front office supervisior is the that person who take the all responsbiltiy of the front office job.as well make the shedule for the front desk emplyoees & organize all front office staff.that called front office supervisior. etc.
front office desk
WHAT ARE THE DIFFERENT TERMINOLOGIES IN FRONT OFFICE