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A cross-functional information system is the third era of infromation systems, after calculations systems and functional systems.
Cross-functional systems were designed to intergreate the activities of the entire business process, and are called so because they 'cross' departmental boundaries.
Chaning over to a cross-functional system from a functional one can be problematic at times, as it involves the coordinationg of activities across multiple deparments, with the users changing the way that they work. There is no clear line of authority, and fierce peer competition can often lead to interderparmental rivalries that hinders the development of the new system.
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