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You can talk about how you repeated the needs of the customer back to them and then solved their problem. It is always positive when you can take a complaint and turn that into a happy customer.

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9y ago
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12y ago

Two of the tough behavioral interview questions are about: Challenging experiences that you have had in your professional life AND difficult situations that you have faced in your previous jobs.

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9y ago

You could say, 'I made sure the customer knew they were heard and understood.' If you had the authority to make it right, then describe what you did to fix the problem.

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11y ago

Can you give an example of when you have delivered excellent customer service

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Q: Give an example of how you have handled a difficult situation with a customer or friend and explain the outcome?
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