How would you handle irritate customer?

Answer 1

To handle an irrate customer you first have to be patient and let them explain their side. Make sure you you give your full undivided attention. I found the method, let them talk until they are waiting for your response helpful. When you have an opportunity to talk to the customer make sure you acknowledge there frustration and let them know where you stand(how much power you have to help them solve their problem). For example, you may not have the last decision to bend a certain rule. A customer will appreciate that because the situation can escalate more if they realize you made them explain this long story and you can't help them. Once you fully understand the customer's situation explain to them your policy so they hava an understanding from your company side. Last, you try to solve the situation or direct them to the approriate person they can get their final answer from.

Answer 2

First, ask them to politely tell you what the problem is. Then tell them you are willing to listen and try to find a solution to their problem. If they continue to be irrate in an abusive way, let them know that their behavior is not acceptable and that I would have to terminate the call if they were not willing to stop swearing, for example. If you can persuade them to calm down, do your best to manage the situation and mitigate the problem.