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How would you handle a situation where a customer is dissatisfied with the quality of a product?
As a boutique manager, the way you handle customer complaints and dissatisfaction directly impacts the reputation and success of the business. It’s not just about solving a problem, but also about preserving and enhancing the customer relationship. This question allows the interviewer to assess your problem-solving skills, your ability to handle pressure, and your commitment to customer satisfaction.
What else can I help you with?
Describe a situation in which you have improved the quality of customer service at your business?
Describe a situation in which you have improved the quality of customer service at your business? quality customer service and cost challenges
How might the benchmarking and quality circles inprove quality?
for eg: for a product required by a customer, the benchmarking will be done by the customer. it means the product is of good quality which the customer was expecting. Benchmarking means the product has relative performance which is expected.
What can advertisement with celebrity endorsements achieve?
Primarily attention, but also sales.
Buyer wants to place an order with the company however he feels that quality of final product may not be the quality sample given to the company how the company will deal to this situation?
Supply statistical evidence about critical product properties and invite the potential customer to view relevant facilities.
What do customer ratings and reviews reveal about the quality of this product?
Customer ratings and reviews provide insights into the quality of a product based on the experiences of previous buyers. Higher ratings and positive reviews generally indicate a good quality product, while lower ratings and negative reviews may suggest potential issues or drawbacks. It is important to consider the overall consensus of customer feedback when evaluating the quality of a product.
The most important customer skill is?
Responsibility while buying a product and ensure if the product suits the quality he / she required. Or it matches the price ( quality)
What is the definition of service quality?
Service quality is having vast meaning. And it is in the customer mind what he wants and it can be defined as expectations of customer towards the service or product.
What is a good product?
A good product is one which satisfies a customer fully in terms of quality, quantity and price.
Define Service quality?
service quality is the customer expectation from the product or services and actual performance of the the services
What are your two best qualities?
1) Customer service 2) Product Quality
House of quality?
A house of quality is a chart similar to a house, describing how much the product is satisfying the customer's needs.
What we call a final product in customer hands?
Quality and Quantity in time with cost benifit
