I would do every thing in my power an or with some help to give the customer what they want and make them happy.
Internal customer complaints should be resolved with the same professionalism, sensitivity and courtesy you would use handling an external complaint. If an external complaint becomes an ongoing dispute or argument it is important to handle said complaint with immediacy before it has a negative impact on your business.
Agree with what they're saying and do not argue. After all, "the customer is always right". Let them know you'll do the best you can do resolve any issues and help them out. If you're unsure what to do, ask your boss questions or direct the customer to talk to someone who will know how to handle their problem.
Firstly dont lie to the customer with some lame excuse. Call him, apologies sincerely and give him a little extra. Like a bottle of champagne or anything that you know can please him. Make sure that same mistake is not repeated for this customer
For singular possession, it would be customer's.For plural possession, it would be customers'.An apostrophe would not be placed on its own after the word customer.
The same as you would any other customer, with courtesy and respect.
I would bring my concern (complaint) to the attention of the manager on duty at the store level. If my complaint was dealt with in a respectful manner I would send a letter of appreciation to the corporate office. If however I was not satisfied with the discussion with the manager on duty I would write the corporate office with the details of the complaint and the response of the manager.
Politely. Most people tend to forget that without customers there would be no company, no phone to answer, and no technician. Without knowing the circumstances, I would suggest that the technician communicate the customer's complaint to the co-worker so that an appropriate response can be formulated. These days (and in this competitive environment), the customer can (and will) go elsewhere for any number of reasons - price being the most popular. You have to do it better (and cheaper) than your competition.
still be patient
You have to say: Excuse me, sir. Your problem wasn't very informative on what we can do to help.
I would contact the customer service department and then contact the better business bureau to file a complaint.
Taking care of customer complaints in Germany would require a person to be knowledgeable about the department where the complaint is being lodged. You would also need to be fluent in the German language.
The best way to handle customers is with patience and understanding. It is best to put yourself in the shoes of a customer and visualize how you would want to be treated,